Supreme Boats Maintains Excellence in Customer Satisfaction
(February 13, 2025) Miami, FL — Supreme Boats has proven their commitment to customer satisfaction, as they have been awarded the NMMA CSI Excellence in Customer Satisfaction Award for the seventh year in a row at the 2025 Miami Boat Show. Supreme Boats is one of only ten towboat manufacturers honored with this prestigious award. Having continuously received this award makes it clear that customer satisfaction is a top priority for the company. In fact, it’s something buyers have come to expect from Supreme Boats, a Correct Craft Company.
Amy Mauzy, VP Marketing & Brand Direction and Andy DiFalco, Customer Service Director, attended the Discover Boating® Miami International Boat Show® NMMA Industry breakfast noting: “It is such an honor to be recognized by the NMMA for excellence in brand experience. This past year we have grown in market share in the boat manufacture ranking of unit sales in the United States and this award shows that our customers are happy with our product.”
The Marine Industry CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve their customers.
63 award recipients in 12 categories achieved an independently measured standard of excellence of 90% or higher in customer satisfaction over the past program year, based on information provided by customers purchasing a new boat or engine during the period between January 1 and December 31, 2024. Participating manufacturers must survey all new boat buyers during this period. The program surveyed over 275,000 customers.
“Today’s boaters not only seek exceptional on-water experiences with their boat, but the highest level of overall customer experience with the dealer from purchase to delivery through ongoing service and maintenance,” said Robert Newsome, Chief Administrative Officer and Senior Vice President of Operations for the National Marine Manufacturers Association (NMMA). “We recognize and applaud these boat and engine manufacturers for setting the standard by delivering an exceptional purchase journey, playing a vital role in boater retention.”
About Supreme Boats: Supreme is the most valuable towboat. The surf, wake and ride not only improve owner experience, but also a family’s investment in joy and peace of mind. Supreme also stands for positive change. Our purpose is not just to build better boats, but also to make the lives of our customers better. We measure our success in smiles created – the indication of God’s glory. When we generate smiles, we know we are on the right path. Learn more about Supreme Boats at www.supremetowboats.com
About Correct Craft: Celebrating 100 years of excellence in the marine industry, Correct Craft is a Florida-based company with global operations. Focused on “Making Life Better,” the Correct Craft family includes Nautique, Centurion, Supreme, Bass Cat, Yar-Craft, SeaArk, Parker, and Ingenity boat companies, Pleasurecraft Engine Group, Indmar Marine Engines, Velvet Drive Transmissions, Mach Connections, Merritt Precision, Osmosis, Watershed Innovation, and Aktion Parks. For more information, please visit www.correctcraft.com.